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Mission Statement

Every Roland and Boss product is supported by an incredible team at Roland UK. From industry-leading technical support and service, to multi-talented in-store specialists and friendly customer service staff always willing to lend a hand and help customers, Roland offers services our competition can't match.

International Help

For customers living outside the UK, we have a large network of International contacts to help you find support in your country or region, as well as a list of International websites for you to visit.

Welcome to Support News

Support News is where you'll find the latest announcements from our Product Support department. This page keeps you up to date on new software updates for Roland and BOSS products, and other important new product information.

11/23/2009 - Mac OS X 10.6 (Snow Leopard) Drivers Available

Drivers are now available to download for a number of synthesizer and groove products

10/16/2009 - RD-300SX/GX and RD-700SX/GX 64 bit Vista drivers posted

Drivers for Microsoft's Vista 64-bit operating system have now been posted for the RD-300SX/GX and RD-700SX/GX.

7/8/2009 - Fantom-G V1.3 Operating System announced

The award-winning Fantom range of sampling workstations gets a powerful new o/s upgrade, and is available now. Updates include four new pianos, loads of new arpeggio, rhythm and RPS patterns and a host of real-time performance improvements. Download the upgrade here.

4/30/2009 - Fantom-G, SonicCell and V-Synth GT 64 bit drivers posted

USB drivers for Microsoft's Vista 64-bit operating system have now been posted for the Fantom-G6/G7/G8, SonicCell, and V-Synth GT.

3/31/2009 - V-Synth GT, VP-550, TD-12, RMP-5 Q&A PDF's posted

We've just published four new Q&A PDFs. Each one pulls together the most popular knowledge-base articles for a specific product. V-Synth GT, VP-550, TD-12, and RMP-5 owners will each find a new Q&A for free downloading on their product's Support tab.

3/16/2009 - New Q&A PDF's for the JUNO-STAGE, MC-808 and SH-201

Owners of the JUNO-STAGE, MC-808, and SH-201 can now find new Q&A PDFs on their products’ Support tab for free downloading.

3/12/2009 - Three new Q&A PDF's available

If you own an SPD-S, HPD-10 HandSonic 10, or HPD-15 HandSonic 15, we’ve got a new Q&A PDF you may want to check out.

3/4/2009 - Two new Q&A PDF's released

We’ve just released two new Q&A PDFs for owners of the Roland GR-20 Guitar Synthesizer and the Roland GI-20 GK-MIDI Interface.

2/18/2009 - More Q&A Support Documents

We are pleased to announce the release of four more Q&A support PDFs. These free documents provide answers to the most common questions we receive about our products.

2/11/2009 - New Q&A Support Documents

We are pleased to announce the release of our first Q&A support PDFs. These free documents provide answers to the most common questions we receive about our products.

1/21/2009 - Fantom-G Workshop 09: Manipulating Sounds in Realtime Now Available

The Fantom-G has a great set of tools for controlling sounds in realtime, from its control sliders and knobs, to the D Beam, and more. This booklet explains how to set up the Fantom-G realtime controllers and the patches and effects they control.

1/6/2009 - VG-99 Workshop 05: Working with Patches Now Available

A VG-99 patch stores all the parameter settings that make up a particular sound. In this booklet, we show you how to select, save, and manage your patches in the VG-99.

9/6/2008 - Fantom-G Update Version 1.10

Version 1.10 of the Fantom-G operating system is now available.

7/4/2008 - BR-900CD System Update version 2.10

Version 2.10 of the BR-900CD Operating System is now available.

6/16/2008 - SonicCell Application Guide Now Available

In this handy application guide, you’ll learn why the SonicCell is the ultimate next-generation sound module for live performance and recording.

4/18/2008 - SonicCell Workshop Series Now Online

Want to get the most out of your Roland SonicCell? Take a look at the SonicCell Workshop booklets now online.

5/8/2007 - Microsoft Windows Vista Support

Keep up to date with the latest information on Roland and BOSS support for Vista, Microsoft’s newest operating system.

2/8/2007 - Juno-G System Update Version 1.06

The Juno-G system update Version 1.06 is now available.

1/18/2007 - Now Online: MV-8800 Workshop Booklets

The MV-8800 Workshop booklets can help you become an MV-8800 master with clear and simple explanations of many of the MV-8800’s features.

12/28/2006 - RC-50 Workshop Series Now Online

Want to get the most out of your RC-50 Loop Station? Take a look at the RC-50 Workshop booklets now online.

5/9/2006 - SP-404 Operating System Update Version 1.04

A new operating system is now available for the SP-404.

4/25/2006 - Important Notification for PDX-8 Users

Roland Corporation has some important information for all PDX-8 V-Pad users. Some PDX-8 pads may experience a problem with the rim sensor causing inconsistent triggering of rim shots resulting in no or very low sound volume.

3/31/2006 - Intel Based Mac Drivers for Roland Keyboard Products

Roland has released new drivers for several products. These drivers add support for Intel based Macintosh Computers.

3/16/2006 - Fantom-X Series Editor/Librarian Update

The Fantom-X Editor has been updated to support the new SRX-12 Expansion Board.

3/17/2006 - Fantom-X6, X7, X8 Version 2.10

Now you can sample or record audio tracks with multi-effects! Version 2.10 makes it possible.

3/11/2006 - Now Online: GR-20 Workshop Booklets

Need a little help with your GR-20? Check out the GR-20 Workshop booklets now online.

9/4/2009 - GW-8 V2.00 operating system now available

The GW-8 workstation gets a new o/s upgrade, available to download now. Updates include

Style composer to create your own Styles, as well as customize the preset Styles
NTA (Note to Arranger) function to control the arranger from external MIDI
Create multi-track rhythms for a complex drums/percussion ensemble
Edit SMF files and save them as new songs

Product Support

Product Support is available Monday through Thursday 9am to 5pm and Friday 9am to 4.30pm.

If, after consulting the product's owners manual you still need operational assistance, you can contact our product support team either online or by phone where we operate on a call-back system.

To contact us:

Email Support - Access our online email support system.
Call our customer services team on 01792 702701 where your call will logged and placed in the product support queue where we aim to respond to your product support enquiry within 24 working hours.

Further information and help can be also be obtained from the Roland Forum or via the support tab on our product pages where we post Frequently Asked Questions.

Customer Service

You can contact our customer services team by calling 01792 702701. Customer Service is available Monday through Thursday 9am to 5pm and Friday 9am to 4.30pm.

Alternatively please click on the following links:

Register purchase
Download a brochure
Contact Customer Services

For all Edirol products and customer service please contact Edirol support

Repairs

If you need to have your Roland or Boss product repaired, please call our customer service team on 01792 702701. Customer Service is available Monday through Thursday 9am to 5pm and Friday 9am to 4.30pm.

Spare Parts

If you'd like to order spare parts please call our spares team on 01792 702701. The spares team are available Monday through Thursday 9am to 5pm and Friday 9am to 4.30pm.

Consumer Limited Warranty

PRODUCT LINE	PARTS	LABOUR
Roland products	3 yrs	3 yrs
BOSS Compact & Twin pedals	5 yrs	5 yrs
All other BOSS products	3 yrs	3 yrs
Rodgers Classical Organs	10 yrs	10 yrs

Terms & Conditions

Roland UK Ltd provides a three-year warranty* and technical support on all Roland/Boss products bought from authorised dealers of Roland UK Ltd. This warranty and technical support does not extend to any products bought from outside the UK, or from any UK-based company other than authorised dealers of Roland UK Ltd. If you are considering buying an instrument from outside the UK then read our consumer warning.

To qualify, you must become a Roland Registered User by registering your product within thirty (30) days of purchase. If the product is not registered within 30 days, your product guarantee will be limited to 12 months, unless you can provide your proof of purchase. You will then be issued with your unique registered user number.

When you register your product for warranty with Roland UK, you must provide purchase information including the serial number, which is then checked to determine if the unit was sourced through us. If the unit’s serial number is not recognised by our system, you will be referred back to the retailer from whom you bought the unit. If the serial number is recognised, the registration is completed and you will be issued with a unique registered user number, which you can use to access our free technical support service, or return a product for repair.

Using our Repair Service

To exercise your rights under this warranty, you must return this product to the dealer from whom it was purchased together with proof of purchase (sales receipt), your Roland Registered Users number and a clear description of the fault. Your dealer may receive authorisation from Roland UK to repair your instrument at their own service department. Otherwise, it will be returned to Roland UK Ltd, or another designated service centre for repair, and subsequently returned to the dealer.

If you have purchased an RP, HP or KR piano or Atelier Organ that qualifies for on-site warranty, then you should contact the dealer from whom it was purchased, together with proof of purchase (sales receipt), your Roland Registered User Membership number and a clear description of the fault. Your dealer may then receive authorisation from Roland UK to repair your instrument either at your home or will arrange for it to be returned to Roland UK Ltd, or another designated service centre for repair, and subsequently returned to your home, or an authorised service engineer will visit your home and carry out the repair on-site

If it’s not possible to return the product to your dealer (and it does not qualify for on-site warranty), you should contact the Roland Customer Service Department on 01792 702701 to obtain a Return Authorisation Number, having your Roland Registered User number available. It may then be returned directly, in appropriate packaging at your expense (insurance is recommended), to Roland UK Ltd at the address listed below, or to such other address as may be instructed by Roland UK Ltd. Please enclose return address, Return Authorisation Number and a clear description of the fault. Any products shipped to Roland UK Ltd without a Return Authorisation Number will be refused.

Roland UK Ltd will repair or replace this product as its sole option, at no charge to the purchaser for parts or for labour, if the fault is reported within the guarantee period, provided however, that Roland UK Ltd is able to duplicate the defect or problem at its facilities. This warranty does not apply to damage that occurred as a result of abuse or misuse, abnormal service or handling, battery leakage or failure, damage which may have been caused either directly or indirectly by another product, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided or attempted by anyone other than Roland UK Ltd, or a Roland Authorised service centre. This warranty does not include or provide for incidental or consequential damages.

Authorised returns should be sent to:

Engineering Dept., Roland UK Ltd, Atlantic Close, Swansea, SA7 9FJ

Telephone 01792 702701

The rights and benefits under this warranty are additional to your statutory rights, which are not affected by this warranty.

*BOSS COMPACT PEDALS CARRY A FIVE-YEAR WARRANTY. ALL OTHER DETAILS APPLY

Third-party Software Tools

Some support files, documents and multimedia demos in use on Roland.co.uk require third-party software tools or browser plugins. You can download these tools from the list below: